Returns & Refunds
Your satisfaction is our priority. Learn about our hassle-free return policy.
30-Day Return Policy
We want you to be completely satisfied with your purchase. If you're not happy for any reason, you can return your item within 30 days of delivery for a full refund.
Return Requirements
To be eligible for a return, items must meet the following conditions:
- Item must be returned within 30 days of delivery
- Item must be in original, unused condition
- All original packaging, manuals, and accessories must be included
- Product must not show signs of wear or use
- Serial numbers on products must match those on the original packaging
Note: Items that have been used, damaged, or are missing parts may not be eligible for a full refund. A restocking fee may apply.
How to Initiate a Return
Contact Customer Service
Email us at returns@beanhub.com or call 1-800-BEAN-HUB with your order number and reason for return.
Receive Return Authorization
We'll provide you with a Return Authorization Number (RAN) and return shipping instructions within 24 hours.
Package Your Return
Securely pack the item in its original packaging. Include the RAN on the outside of the box and all original accessories.
Ship Your Return
Ship the item using a trackable shipping method. We recommend using a service with insurance for high-value items.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Refund Information
Refunds are issued to the original payment method used for the purchase.
Processing Time
5-7 business days after receiving your return
Bank Processing
Additional 3-5 business days depending on your bank
Original Shipping
Not refunded unless item is defective
Return Shipping
Customer responsible for return shipping costs
Exchanges
We're happy to exchange items for a different size, color, or model.
- Contact us to arrange an exchange before shipping your item back
- The replacement item must be of equal or greater value
- We'll ship the new item once we receive your return
- If exchanging for a higher-priced item, you'll be charged the difference
- If exchanging for a lower-priced item, we'll refund the difference
Non-Returnable Items
The following items cannot be returned:
- Clearance or final sale items (marked as such at time of purchase)
- Gift cards or promotional items
- Downloadable software or digital products
- Items that show signs of use or wear
- Items with removed or tampered serial numbers
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately:
- Take photos of the damage or defect
- Contact us within 48 hours of delivery
- We'll arrange for a replacement or full refund at no cost to you
- Return shipping will be covered by us for damaged/defective items
- Manufacturer warranty may also apply for defective items
Quality Guarantee: All products are thoroughly inspected before shipping. If you receive a defective item, we'll make it right immediately.